Capstone — Your Agency’s AI Ops Playbook — Quick Check

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Question 1 of 3

1. Question

An agency owner finishes building individual workflows (qualification rubric, onboarding sequence, reporting template) but each lives in a different scattered document. What is this capstone lesson’s main task?

Delete the individual workflows and start over
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Assemble the separate workflows into one coherent playbook document, organized by lifecycle stage, with gaps flagged
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Hire a consultant to build a playbook from scratch
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Wait until every possible workflow is built before organizing anything
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Question 2 of 3

2. Question

According to this lesson, what’s the recommended way to roll out a new AI ops playbook to a skeptical team?

Announce a company-wide mandate to adopt all workflows immediately
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Introduce one workflow at a time, starting with the highest-frequency win, and use real side-by-side comparisons rather than a generic demo
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Only tell the founder's favorite employees about it
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Require every team member to memorize the entire playbook before using any of it
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Question 3 of 3

3. Question

Why does the lesson recommend setting a recurring quarterly date to revisit the playbook, rather than treating it as a one-time deliverable?

Quarterly review is a legal requirement for agencies
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Workflows and team needs change over time, and an unmaintained playbook goes stale the same way an unmaintained SOP library does
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Claude requires re-approval every quarter to keep working
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There's no real reason; a one-time playbook is sufficient forever
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Capstone — Your Agency’s AI Ops Playbook — Quick Check

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